Effective from: 01/08/2025
By purchasing a voucher or booking a session with Soundwave Recording Studio, you agree to the following terms and conditions. Please read them carefully before attending or gifting a session.
1. Voucher Validity & Booking
- Vouchers are valid for 6 months from the date of purchase, unless otherwise stated.
- It is the voucher holder’s responsibility to book their experience before the expiry date.
- Availability is not guaranteed. We recommend booking early to secure preferred dates.
- Vouchers must be booked directly through our website or by contacting us.
- In the event a specific session or date becomes unavailable, we will offer an alternative or refund. We are not liable for any additional costs such as travel or accommodation.
2. Damages
Any damage caused, whether accidental or deliberate, will be charged in full to the responsible person. For participants under 18, the supervising adult will be held liable.
By confirming a session, you agree to be invoiced for any such damages and to settle payment within 30 days.
All under-16s must be accompanied by a responsible adult.
3. Loss of Recordings
While we aim to keep client session files for up to 24 months, we cannot guarantee file retention. We are not responsible for lost, deleted, or corrupted session data.
If you’d like a copy of your session, please contact us at least one month before the end of the 24-month period. Charges may apply.
4. Promotional Use of Media
We reserve the right to use photographs, video or audio from sessions for promotional purposes, unless you request otherwise in writing.
For anyone under 16, we will only use images or footage with signed consent from a parent or guardian.
5. Pricing & Offers
- Prices may change at any time.
- If a pricing error is discovered after a voucher is issued, we will notify you and offer either a refund or the option to pay the difference.
- Discounts and promo codes are only valid for new online purchases unless stated otherwise. They may be restricted by product, value, or date.
6. Experience Descriptions & Restrictions
- Experience descriptions are for guidance only. Duration, availability, and other session details may vary.
- Restrictions may apply, including age or suitability.
- If in doubt, please check with us before booking.
- In the rare event a session is not completed and no suitable alternative is offered, compensation is limited to the value of the original voucher.
7. Refunds & Cancellations
- Refunds can be requested within 14 days of purchase, as long as the experience has not yet been booked.
- Refunds requested after this period are at our discretion and subject to a fee of £20 or 20%, whichever is greater.
- Refunds will only be issued to the original purchaser.
- If you cancel a session within 14 calendar days of your booked date/time, no refund will be given. Rescheduling may be possible but will incur a rebooking fee.
8. Rescheduling Terms
- You may request to reschedule your session up to 14 days before the original booking.
- Requests within 14 days may be accepted at our discretion and may be subject to a rebooking fee.
9. Late Arrivals
If you arrive late to your session, we may not be able to extend your booking. Your session will still end at the scheduled time, and no refunds or partial refunds will be offered for lost time.
10. Indemnity, Waivers & Insurance
- Some experiences may require you to sign a waiver or indemnity form before participation.
- By attending, you accept a degree of personal risk.
- We are insured for negligence on our part but not for personal injury caused by failure to follow instructions or participant behaviour.
11. Safety & Behaviour
- Health and safety rules must be followed at all times.
- We reserve the right to end a session if a participant is disruptive or poses a risk to others.
- Alcohol or inappropriate behaviour may result in removal without refund.
12. Group Bookings & Parties
For group bookings or parties, the booking contact is responsible for the conduct of all participants and any under-18s present. We recommend arriving 10 minutes early to ensure the session starts promptly.
13. Spectators
- Spectators are usually welcome, but please let us know in advance.
- Some sessions may limit numbers or charge a small fee.
- All spectators must follow studio rules and behave respectfully.
14. Delivery of Goods & Files
- Session files are delivered digitally using either Google Drive or WeTransfer.
- Any gift vouchers purchased will be emailed or posted via Royal Mail First Class.
- We are not responsible for delays once items have been sent.
15. Force Majeure
We are not liable for any failure or delay in performing our obligations due to circumstances beyond our control. This includes, but is not limited to, power cuts, extreme weather, or unexpected illness.
16. Personal Data
We are committed to protecting your privacy and personal information.
Please refer to our Privacy Policy for full details on how we collect, store, and use data.
17. Complaints
If you have a complaint during a session, please speak to a member of staff on the day.
If unresolved, email us at paul@soundwaverecordingstudio.co.uk, including your voucher number, session date, and details of the issue.
18. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
For questions about these terms or anything else, get in touch:
Email: info@soundwaverecordingstudio.co.uk